Use the Touch Tone Shortcuts panel to create touch tone shortcuts in the Dialpad window. The Touch Tone Shortcuts panel contains the following controls:
| Name | Description |
|---|---|
| Touch Tone Shortcuts
Name |
The Touch Tone Shortcuts field presents all the telephone numbers mapped to the Touch Tone Shortcuts option in the dial-pad window.
This field represents the name given to each telephone number defined as a Touch Tone Shortcut. You can rename the telephone names by clicking on the corresponding names. |
| Phone Number
Number |
Use this field to specify the telephone number to the touch tone shortcuts panel. The numbers for a Touch Tone shortcut can be of any length and can include * and #. The number do not have to conform to any format.
Use this field to specify the telephone number for agents to the touch tone shortcuts panel. The numbers for a Touch Tone shortcut can be of any length and can include * and #. They do not have to conform to any format. |
| Button | Description |
|---|---|
| Add | Clicking Add creates an 'Untitled' shortcut in the Touch Tone Shortcuts panel. |
| Remove | Clicking Remove deletes the selected item from the Touch Tone Shortcuts panel. |